M3 Service Action - Post by BMWNA employee

[tdc]

Message Title: Re Service Action for M3's with S54 engines
Posted by: BMW NA Customer Relations on 2003-04-24 at 11:58:53
Message:

Re: Notice to Customers Affected by Service Action for M3's with S54 engines


I'm with BMW of North America, LLC (BMW NA). If your vehicle is affected by
the Service Action, BMW NA strongly recommends you have this Service Action
performed to reduce the possibility of future engine damage.

Although you currently may not be experiencing any problems related to this
Service Action, such as a knocking or rattling sound from the engine, BMW
engineers determined that your car has the potential to experience this
problem in the future.

As you are aware, the Service Action requires the replacement of the engine
oil pump and, as a precautionary measure, replacement of the connecting rod
bearings. In addition, the engine control module will be programmed with the
latest software, which improves cold-start characteristics.

BMW center technicians receive computer-based training and step-by-step
procedures for performing this Service Action. In addition, BMW provides
comprehensive M3 specific training to its authorized centers.

BMW Certified Technicians will perform this Service Action. BMW has
structured the repair so that it is a simple, straightforward procedure. It
is not necessary for the technician to measure for the appropriate
connecting rod bearing, since one classification of connecting rod bearing
is used for the M3 engine.

The bearings are color-coded to ensure proper placement. BMW has provided a
repair kit with all the necessary parts to conduct this Service Action. We
are confident that our authorized BMW centers are more than capable to
perform this repair correctly.

In the event you received owner notification of this Service Action and
neglect to have it performed within a reasonable period after notification,
or choose not to have the Service Action performed, and the engine fails,
the necessary repairs may not be covered under the terms of the warranty.
The warranty does not cover damage, which results from negligence, improper
operation of the vehicle, or improper maintenance.

This Service Action will take approximately one day's work to complete,
however, additional time may be required depending upon your BMW center's
scheduling. The repair will be performed free-of-charge.

Please feel free to contact your authorized BMW center with any questions,
or you may contact us at 800-831-1117 or through our website, bmwusa.com

**DISCLAIMER**
I am not the one who wrote this up, so please don't e-mail me or PM me asking me questions about it. I am merely passing along information to our community here at DTMPower. Thank you.

[Ghettoraid]

S54=what years and up? e46?

srry it slipped my mind.. heh

[E30mademepoor]

S54=2001 M3's and up

[r6e36]

Does anyone actually believe this is for real? I've worked in the auto industry before and no car company would ever post something like this on the internet. If there is a recall they would send a letter to the car's owner.

[pete]

its possible they want to make the angry swarms of bmw-philes aware that they ARE doing something about this, rather then just notifiying the owners.

hard to say tho.

[PortalBMW]

Originally posted by r6e36
Does anyone actually believe this is for real? I've worked in the auto industry before and no car company would ever post something like this on the internet. If there is a recall they would send a letter to the car's owner.

How do you know it wasn’t re-typed? There not way this information would be able to propagate to all BMW owners simply over the net.