[DinanE36M3]

I must warn this story is painful and long! Those offended by terrible customer service should not read! YOU HAVE BEEN WARNED!!!

Part 1:
So let me begin. It all started about 5 weeks ago when i first called wheelsnext.com to price out and purchase a set of wheels for my new FX35. I was quickly helped and pointed in the direction of some 20" Gianelle V5's that the guy told me was black with a 2" mirror polished lip. Excited, the wheels arrived a week later. however this excitement faded when i opened the box to find that the wheels had 1/2" machined lip, not polished. I called back and explained the problem and was told by the sales rep that he never told me about the lip. Thank god i work at a call recording company and have all my calls recorded and saved, so i played them back to the customer service manager. They apologized and said they would swap them out. however, they didn't have any 20's in stock that i liked so i had to upgrade to 22's unless i wanted to wait another 30 days for them to order them. So an increased charge to 22's and an $80 return shipping fee that i graciously decided to pay just to get this over with. Had i decided to cancel the order they would have charged me 10% restocking fee as part of their return policy.

Part 2:
So it would seem that would be the end, and every thing would work out fine...again i was horribly mistaken. I recieved the 22's about 1 1/2 week later and they are awesome. They are exactly what i wanted so i take them to go and be put on and....wrong fitment (Hub size was 1/4 inch too small)!!!! So i call up my rep and yell at him, he begins to say that i am lying and that i should take a picture of how they don't fit. I get irritated and the tire shop guy gets on the phone and starts argueing with this guy. the rep tells me to call back tomorrow and he will go and measure the other set he has to see if what i was saying was correct. Sure enough, i get an appoligetic phone call back saying he made the mistake.

Part 3:
So now what....they tell me that i have to send the wheels back, however this time they will pay the shipping....but what they won't pay for is another $80 i have to shell out to get the rims packaged correctly at UPS. The process is taht they are going to be shipped back, the hub will be bored out bigger, and then shipped back to me. I agree because i have already sunk money into this, and to be fair, the wheels/tires package was $800 cheaper than any other vendor. So back they go...and i hear nothing. 2 weeks goes by and after about 15 messages i finally get through to him and he says he has been really busy. Well the wheels are confirmed on their way back and should be here by Friday.

I just thought i had to share this story because it was sooo unbelievably bad! The best part is I asked him to refund me the $160 i shelled out (should have been more for the inconvienience) and he refused! Since, i have been trying to get ahold of the Owner but they all know me there and no one will patch me through to him. NEVER DO BUSINESS WITH WHEELSNEXT.COM!!!!

sorry for the long story. hope it was worthwhile. I needed a place to vent my frustration. Thanks for listening.

-Heath